Standard delivery (3-5 working days).
Next day delivery.
The rest of the world
Standard delivery (5-7 working days).
Express (3-5 working days).
Our confidence in our product is absolute, we stand by our signature by providing a lifetime warranty with all bags.
Any stitching or fitting breaks are all covered under our lifetime warranty
Natural wear and tear
Our leather bags display different characteristics as it naturally ages over time. If a bag displays signs of natural wear & tear or exceeds the recommended weight load usage then it will not be subject to free repair/replace service.
We will review all items carefully and give a fair assessment of the case. Even if there has been an issue caused by misuse vs a manufacturing defect we can offer a paid repair service at reasonable cost.
Claim against your warranty
Please simply email us on [email protected] with a description and pictures of the issue including your order number and we'll be in touch with next steps.
Our tannery factory partners in Pisa Italy & crafts studio in London meet all fair trade standards.
Our leather adheres to recognised global standards & we do not contribute to emitting any harmful chemicals into the environment, we use natural ingredients to process our leather.
All great products require great care, especially those handcrafted from start to finish.
Each product ages uniquely and the irregular features should not be treated as a manufacturing fault.
For all leather products gently apply any quality leather cream in circular motion using a soft cloth.
Place product in dust bag provided when not in use.
Avoid rubbing silver foil wording on rough surfaces.
Avoid water, sanitizers and heat.